Contact

Do you have any questions or need assistance? Find all the contact information here for personalized assistance.

Send us a message

Support Hours: Our reception teams are available 24/7.

The call center and WhatsApp are available for assistance:
For reservations and availability inquiries:

  • Monday to Friday from 8 a.m. to 6 p.m.
  • Saturdays, Sundays, and Holidays from 8 a.m. to 4 p.m.

General questions:

  • From Monday to Sunday from 7 am to 9 pm

Telephone: +506 2479-1000 (extensions 300 / 302 / 440)

WHATSAPP: +506 8986 1000
WHATSAPP: +506 8986 1000
Los Lagos Hotel, Spa & Resort

Our location:

Our location:

We are 90 km from San José, the capital of Costa Rica, and 6 km from La Fortuna de San Carlos, on the road to the Arenal Volcano. From Ciudad Quesada, it’s 55 km and a 45-minute drive to La Fortuna, and then another 10 minutes.