FAQs

Here you can find answers to frequent questions about Los Lagos Hotel, Spa & Resort, as well as related topics that may be important for your hotel reservation or while staying at the hotel.

How to make a reservation at Hotel Los Lagos?
Go to the Hotel Reservation Form, read and accept the reservation and cancellation policies; fill out the form with your personal and contact information, as well as your reservation choices (check in and check out dates, room type, occupancy and number of rooms needed). After that, the system will display the total amount for the specified reservation. You can make changes to the dates or other options and the total amount will be automatically updated. Press “submit”, and soon after you will receive an email (to the email address specified) notifying you about the availability of the rooms. Alternative dates will be proposed to you in the case of full occupancy.
Are there enough parking spaces at Hotel Los Lagos?
At Los Lagos Hotel there is plentiful parking space for cars, vans and tourism buses.
What is the Los Lagos Hotel Front Desk schedule?
The front desk at the Los Lagos Hotel has 24/7 service to support our guests in the high season. During the low season, the front desk is available from 6:00 am to 10:00 pm.
What is the Hotel Los Lagos restaurant schedule
Las Palmas Restaurant opens from 6:00 a.m. to 10:00 p.m. every day.
Can lava from the Arenal Volcano be seen from Los Lagos Hotel?
Yes, it can, although not all the time. Each time a Strombolian eruption occurs (a spectacular explosion that shoots up red-hot lava, so named after Italy’s Stromboli volcano) it can be seen with suitable weather conditions and without solar light. These eruptions are unpredictable and surprising events that manifest for about one minute. Currently, the Arenal Volcano produces about 10 Strombolian eruptions a day, but only the nocturnal ones allow the red-hot radiance of volcanic rocks to be seen. If you take the time to pay attention to the volcano on clear nights, which is worth the effort, surely you'll have the chance to witness some of these events. And if you prepare properly, you may even be able to photograph it.
Why is the Arenal Volcano almost always covered in clouds (practically invisible)?
This is a misinterpretation of the daily evaporation and cloud formation cycle of the tropical rainforest: the volcano is covered during the peak hours of human activity, when heat from the Sun turns ground condensation into clouds. Actually, during the coolest times of the day the volcano is almost always visible. It is clear and spectacular at dawn, precisely because at that time there is light but the environment has not received enough solar heat yet to make evaporation an issue.
Is it possible to get a clear Arenal Volcano view?
"The early bird catches the worm", and gets a spectacular clear view of the Arenal Volcano at dawn. This is a reality that is almost always true, from 4-5 a.m. to 8-9 a.m. Of course there can be cloudy days, but the above-mentioned conditions are the most usual. Also, there is sometimes clear weather (lack of low clouds) for more time or at other hours through the day, even with blue sky, but those are less regular conditions.
Is it possible to tell when the weather could clear?
Yes, that is the case of most dawns, as explained above. Also, it is very likely that there will be clear weather after intensely opposite conditions. For example, after a strong rain, even with lightning, the Arenal Volcano clears. Or after a period of several rainy days, we may get several clear days.
How can the Arenal Volcano's continuous lava flows be appreciated while staying at Los Lagos Hotel?
This is possible from any point within the hotel. The Los Lagos Tour Operator makes it possible for you to plan a nocturnal visit to the Arenal Volcano, depending on weather conditions.
Don't forget that after an intense and active tour day you can relax in the hotel’s natural hot springs and enjoy the health and beauty of our Fangus Spa.